February 2002

 

1999-2000 Protegé with 1.6L Engine

Mass Airflow Sensor Warranty Extension Program

(Non-California Emission Control Warranty Only)

[Special Service Program-SSP56]

 

 

TO:                     All Mazda Dealers

 

ATTENTION:    All General Managers, Service Managers, and Parts Managers

 

SUBJECT:        Special Service Program-SSP56

                           1999-2000 Protegé with 1.6L Engine (Non-California Emission Control Warranty Only)

                           Mass Airflow Sensor Warranty Extension Program

 

Dear Mazda Dealer:

 

Mazda Motor Corporation is extending the warranty coverage of the Mass Airflow Sensor on certain 1999-2000 Protegé vehicles with the 1.6L engine and Non-California Emission Control Warranty.  The extended warranty is available for 7 years from the original warranty start date or 70,000 miles, which ever occurs first. This warranty extension program is provided in the interest of customer satisfaction.

 

There is a possibility that a malfunction of the Mass Airflow Sensor may cause a Check Engine/MIL illumination and/or poor driveability. Symptoms may include a lack of power, hesitation, or unstable idle. Failure of the Mass Airflow Sensor will not cause failure of other components. Other components that can cause these symptoms are not covered under this extended warranty program.

 

Owners of subject vehicles will be notified by first class mail in three phases.  Owners will be advised they do not need to have their vehicle inspected if it is functioning normally. Detailed information regarding this Warranty Extension Program is provided in Attachment I. The owner notification letter and reimbursement application is found in Attachment II.

 

Please make certain that the appropriate personnel in your dealership are familiar with the details of this Warranty Extension Program for responding to customer inquiries.  Should you have any questions, please contact the Warranty Hotline at (800)-662-6779.

 

NOTE: THIS IS NOT A RECALL; IT IS A WARRANTY EXTENSION FOR THE SPECIFIED PART ONLY.  INSPECTION AND REPLACEMENT OF NON-FAILED PARTS WILL NOT BE ELIGIBLE FOR REIMBURSEMENT TO THE DEALER OR THE CUSTOMER.  THIS PROGRAM EXTENDS THE WARRANTY PERIOD FOR ACTUAL FAILURES DUE TO DEFECTS IN WORKMANSHIP OR MATERIALS IN ACCORDANCE WITH MAZDA WARRANTY POLICY AND PROCEDURES.

 

Your understanding and support in carrying out this program is greatly appreciated.

 

Sincerely,

Michael J. Giblin

Director, Technical Services

MAZDA NORTH AMERICAN OPERATIONS


                                                                                                                                                   ATTACHMENT I

WARRANTY EXTENSION
For certain 1999-2000 Protegé vehicles with the 1.6L engine and Non-California Emission Control Warranty, the warranty coverage for the Mass Airflow Sensor is extended. The extended warranty is available for 7 years from the original warranty start date or 70,000 miles, which ever occurs first.

 

CONDITION OF CONCERN
There is a possibility that a malfunction of the Mass Airflow Sensor may cause a Check Engine/MIL illumination and/or poor driveability. Symptoms may include a lack of power, hesitation, or unstable idle.

 

SUBJECT VEHICLES          

Model
VIN Range

Build Date Range

 

 

1999-2000 Protegé with 1.6L Engine

(Non-California Emission Control Warranty)

   JM1BJ22** *0 100001 –

JM1BJ22** *0 300995

July 1, 1998 –

August 1, 2000

Note: The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION

Owners of affected vehicles will be notified of the warranty extension program and advised they do not need to come in for inspection if their vehicle is functioning normally.  Owners will be notified by first class mail in three phases, according to the following schedule:

Phase

Owner Notification

Mail Date

Region

Phase 1

2-19-02

Northeast and Midwest

Phase 2

2-25-02

Southeast

Phase 3

3-4-02

Gulf and Western

 

REIMBURSEMENT PROGRAM

Owners of affected vehicles will receive a reimbursement application form. 

 

PARTS INFORMATION

Part Description

Part Number

Quantity

Airflow Sensor

ZL01-13-215R-00

1

Campaign Label

9999-95-065A-00

1

Only defective Mass Airflow Sensors qualify for the warranty extension program. 

Parts can be ordered from dealer’s facing PDC as needed. They will not be pre-shipped to dealers.

NOTE: EXISTING OE (NEW) PART NUMBER ZL01-13-215 IS NOT APPLICABLE TO THIS PROGRAM AND CANNOT BE CLAIMED OR REIMBURSED FOR WARRANTY UNDER SSP56.

Campaign labels are supplied at no charge and are available in 8 1/2" x 11" sheets containing 18 labels.  Please use MNET to order additional labels.

 

WARRANTY INFORMATION

Mass Airflow Sensor

Inspection & Replacement

Process Number

A0298H

Warranty Type Code

R

Customer Comment Code

99

Damage Code

99

Part Number Main Cause

 ZL01-13-215R-00

Quantity

1

Labor Operation Code

XX351XRX

Labor Hours

0.5


 ATTACHMENT II

February 2002

 

1999-2000 Protegé with 1.6L Engine

Mass Airflow Sensor Warranty Extension Program

(Non-California Emission Control Warranty Only)

[Special Service Program-SSP56]

 

Dear Mazda Owner:

 

Mazda Motor Corporation has decided to conduct a Special Service Program to extend the warranty coverage of the Mass Airflow Sensor on certain 1999-2000 Protegé vehicles with the 1.6L engine and Non-California Emission Control Warranty.  Although the potential for failure is unlikely, the extended warranty is available for 7 years from the original warranty start date or 70,000 miles, which ever occurs first. This warranty extension program is provided in the interest of customer satisfaction.

 

IMPORTANT: If your vehicle is functioning normally, there is no need to contact your dealer.  We suggest this letter is kept with the vehicle’s warranty documents for future reference.

 

Vehicles with a Mass Airflow Sensor malfunction may exhibit any of the following symptoms: illumination of the Check Engine Light (located on your vehicle’s instrument panel), lack of power, hesitation, unstable idle.  Should a symptom occur, please make an appointment with your Mazda dealer to have your vehicle diagnosed. If the malfunction is due to a failure of the Mass Airflow Sensor during the terms of this Warranty Extension, it will be repaired free of charge. Failure of the Mass Airflow Sensor will not cause the failure of any other components. However, other components can cause these symptoms and are not covered under this extended warranty. This extension only covers the Mass Airflow Sensor.

 

To locate your nearest Mazda dealer, try our Internet dealer locator at www.mazdausa.com/dealers or consult your local yellow pages.

 

If you have already paid for the replacement of the Mass Airflow Sensor, Mazda will reimburse you for reasonable repair expenses, based on Mazda’s repair standards. Please complete the enclosed Reimbursement Application form, include the required documents, and return it in the pre-addressed envelope provided. 

 

If you have moved or no longer own your Mazda Protegé, please complete the enclosed pre-paid Information Change Card as soon as possible. This enables us to update our records and notify the current owner.

 

If you are the lessor of a subject vehicle, we encourage you to forward this notification to the lessee to ensure the current driver of the vehicle is notified of this program.

 

If you have any questions regarding this campaign, please contact our Customer Assistance Center at (800) 222-5500, option #4.

 

Our goal at Mazda is to manufacture only the highest quality products.  We hope this program will ensure your continued satisfaction with your Mazda Protegé.

 

Sincerely,

 

Mazda North American Operations


REIMBURSEMENT PLAN

 

I.    Requirements for Reimbursement

 

If you meet all the following requirements, you are eligible to receive reimbursement under this plan:

 

1.      You own or have owned a subject vehicle (1999-2000 Model Year Protegé with a 1.6L engine) within the following VIN range and production dates: JM1BJ22** *0 100001– JM1BJ22** *0 300995 and built from July 1, 1998 – August 1, 2000.

 

2.      You have paid for repair to the Mass Airflow Sensor due to a defect in material or workmanship.

 

3.      The repair mileage was 70,000 miles or less.

 

4.      The repair was performed before March 2002.

 

5.      You have an original or legible copy of the paid repair order or invoice showing:

 

·         Description of the concern reported

·         Replacement of the Mass Airflow Sensor on the subject vehicle

·         Itemized parts and labor charges

·         Vehicle model and year, and vehicle identification number (VIN)

·         Repair date

·         Repair mileage

·         Name, address and telephone number of the authorized Mazda Dealer or a licensed repair shop where such repairs were performed

·         Your name and address at the time of repair

 

6.      Mail this reimbursement application form in the enclosed envelope before March 2003 to:

 

Mazda North American Operations

P.O. Box 5049

Lake Forest, CA  92609-8549

 

II.   Procedure for Reimbursement Request

 

If you wish to apply for reimbursement under this plan, please:

 

1.      Complete the reimbursement application form clearly.

 

2.      Mail this application with a legible copy of the paid repair order or invoice.

 

3.      Retain copies of the paid repair order or invoice and this application form for your records.

 

If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to your Vehicle Identification Number (VIN).  Any reimbursement application form that is incomplete, illegible or sent without the legible copy of the paid repair order (invoice) will be returned for completion. If Mazda has any questions concerning your application for reimbursement, you may be contacted.

 

(SEE REVERSE SIDE FOR REIMBURSEMENT APPLICATION FORM)


REIMBURSEMENT APPLICATION FORM

 

1999-2000 Protegé with 1.6L Engine

(Non-California Emission Control Warranty Only)

Mass Airflow Sensor Extended Warranty Program – SSP56

 

(Please type or print)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name:

 

 

 

 

 

 

 

 

 

 

 

First

 

Middle

 

Last

 

 

 

 

 

 

 

 

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

Street Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

City

 

State

 

Zip Code

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home:

 

 

 

 

 

 

Phone Number:

 

 

 

 

 

 

 

 

 

 

Work:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vehicle Identification Number (VIN):

 

 

 

 

 

 

 

 

 

 

(17 digits in length)

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Amount of Reimbursement Requested:

              . 

 

 

 

 

 

 

 

 

 

Dollars

Cents

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:

 

 

 

 

Please:

 

 

 

 

 

 

 

 

 

-

Read thoroughly

 

 

 

 

 

-

Fill in vehicle identification number

 

 

 

 

 

-

Sign the General Release at the bottom

 

 

 

 

 

 

 

 

 

 

 

 

 
General Release

I am submitting to Mazda Corporation (“Mazda”) a claim for reimbursement for all repair(s) performed to date in connection with the Mass Airflow Sensor due to a defect in material or workmanship on my Mazda vehicle, as identified by the following Vehicle Identification Number:

 

VIN:  ________________________________________________________

In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from all claims for such repair costs.  This General Release shall benefit Mazda and its authorized agent Mazda North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies.  This General Release shall bind my heirs, successors, and assigns.

 

Dated: ______________             Signed: __________________________________

 

(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)