February 2002
1999-2000 Protegé with 1.6L Engine
Mass Airflow Sensor Warranty Extension Program
(Non-California
Emission Control Warranty Only)
[Special Service
Program-SSP56]
TO: All
Mazda Dealers
ATTENTION: All
General Managers, Service Managers, and Parts Managers
SUBJECT: Special Service Program-SSP56
1999-2000
Protegé with 1.6L
Engine (Non-California Emission Control Warranty Only)
Mass
Airflow Sensor Warranty Extension Program
Dear
Mazda Dealer:
Mazda Motor Corporation is extending the warranty
coverage of the Mass Airflow Sensor on certain 1999-2000 Protegé vehicles with
the 1.6L engine and Non-California Emission Control Warranty. The extended warranty is available for 7
years from the original warranty start date or 70,000 miles, which ever occurs
first. This
warranty extension program is provided in the interest of customer
satisfaction.
There is a possibility that a malfunction of the Mass Airflow Sensor
may cause a Check Engine/MIL illumination and/or poor driveability. Symptoms may include a
lack of power, hesitation, or unstable idle. Failure of the
Mass Airflow Sensor will not cause failure of other components. Other
components that can cause these symptoms are not covered under this extended
warranty program.
Owners of subject vehicles will be notified by first
class mail in three phases. Owners
will be advised they do not need to have their vehicle inspected if it is
functioning normally. Detailed information regarding this Warranty
Extension Program is provided in Attachment I. The owner notification letter and
reimbursement application is found in Attachment II.
Please
make certain that the appropriate personnel in your dealership are familiar
with the details of this Warranty Extension Program for responding to customer inquiries. Should you have any questions, please
contact the Warranty Hotline at (800)-662-6779.
NOTE: THIS IS
NOT A RECALL; IT IS A WARRANTY EXTENSION FOR THE SPECIFIED PART ONLY. INSPECTION AND REPLACEMENT OF NON-FAILED
PARTS WILL NOT BE ELIGIBLE FOR REIMBURSEMENT TO THE DEALER OR THE
CUSTOMER. THIS PROGRAM EXTENDS THE
WARRANTY PERIOD FOR ACTUAL FAILURES DUE TO DEFECTS IN WORKMANSHIP OR MATERIALS
IN ACCORDANCE WITH MAZDA WARRANTY POLICY AND PROCEDURES.
Your
understanding and support in carrying out this program is
greatly appreciated.
Sincerely,
![]()
Michael
J. Giblin
Director,
Technical Services
MAZDA
NORTH AMERICAN OPERATIONS
ATTACHMENT
I
SUBJECT VEHICLES
Model
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VIN Range
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Build
Date Range |
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1999-2000 Protegé with 1.6L Engine
(Non-California Emission
Control Warranty)
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JM1BJ22** *0 100001 –
JM1BJ22** *0 300995
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July 1, 1998 –
August 1, 2000
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Owners of affected vehicles will be notified of the warranty
extension program and advised they do not need to come in for inspection
if their vehicle is functioning normally. Owners will be notified by first class mail in three phases,
according to the following schedule:
|
Phase |
Owner
Notification Mail
Date |
Region |
|
Phase 1 |
2-19-02 |
Northeast
and Midwest |
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Phase 2 |
2-25-02 |
Southeast |
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Phase 3 |
3-4-02 |
Gulf and Western |
Owners of affected vehicles will receive a
reimbursement application form.
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Part
Description |
Part
Number |
Quantity |
|
Airflow Sensor |
ZL01-13-215R-00 |
1 |
|
Campaign
Label |
9999-95-065A-00 |
1 |
Only defective Mass
Airflow Sensors qualify for the warranty extension program.
Parts can be ordered from dealer’s facing PDC as needed. They will
not be pre-shipped to dealers.
NOTE: EXISTING
OE (NEW) PART NUMBER ZL01-13-215 IS NOT APPLICABLE TO THIS PROGRAM AND CANNOT
BE CLAIMED OR REIMBURSED FOR WARRANTY UNDER SSP56.
Campaign labels are supplied at no charge and are available in 8 1/2" x 11" sheets containing 18
labels. Please use MNET to order
additional labels.
|
Mass Airflow Sensor |
Inspection
& Replacement |
|
Process Number |
A0298H |
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Warranty Type Code |
R |
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Customer Comment Code |
99 |
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Damage Code |
99 |
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Part Number Main Cause |
ZL01-13-215R-00 |
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Quantity |
1 |
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Labor Operation Code |
XX351XRX |
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Labor Hours |
0.5 |
ATTACHMENT II
February 2002
1999-2000 Protegé with 1.6L Engine
Mass Airflow Sensor Warranty Extension Program
(Non-California
Emission Control Warranty Only)
[Special Service
Program-SSP56]
Dear
Mazda Owner:
Mazda Motor Corporation has decided
to conduct a Special Service Program to extend the warranty coverage of the Mass
Airflow Sensor on certain 1999-2000 Protegé vehicles with the 1.6L engine and
Non-California Emission Control Warranty.
Although the potential for failure is
unlikely, the extended warranty is available for 7
years from the original warranty start date or 70,000 miles, which ever occurs
first. This warranty extension program
is provided in the interest of customer satisfaction.
IMPORTANT: If your vehicle is functioning normally, there is no need to contact your
dealer. We suggest this letter is kept with the vehicle’s warranty
documents for future reference.
Vehicles with a Mass Airflow Sensor malfunction may
exhibit any of the following symptoms: illumination of the Check Engine Light
(located on your vehicle’s instrument panel), lack of power, hesitation,
unstable idle. Should a symptom occur,
please make an appointment with your Mazda dealer to have your vehicle
diagnosed. If the malfunction is due to a failure of the Mass Airflow Sensor
during the terms of this Warranty Extension, it will be repaired free of
charge. Failure of the Mass Airflow
Sensor will not cause the failure of any other components. However, other
components can cause these symptoms and are not covered under this extended
warranty. This extension only covers the Mass Airflow Sensor.
To locate your nearest Mazda dealer, try our Internet dealer locator at www.mazdausa.com/dealers
or consult your local yellow pages.
If you have already paid for the
replacement of the Mass Airflow Sensor, Mazda will reimburse you for reasonable
repair expenses, based on Mazda’s repair standards. Please complete the
enclosed Reimbursement Application form, include the required documents, and
return it in the pre-addressed envelope provided.
If you have moved or no longer
own your Mazda Protegé, please complete the enclosed pre-paid Information Change Card as soon as
possible. This enables us to update our records and notify the current owner.
If you are the lessor of a
subject vehicle, we encourage you to forward this notification to the lessee to
ensure the current driver of the vehicle is notified of this program.
If you have any questions regarding this campaign, please contact
our Customer Assistance Center at (800) 222-5500, option #4.
Our goal
at Mazda is to manufacture only the highest quality products. We hope this program will ensure your
continued satisfaction with your Mazda Protegé.
Sincerely,
Mazda North American Operations
I. Requirements
for Reimbursement
If you meet all the following requirements, you
are eligible to receive reimbursement under this plan:
1.
You own
or have owned a subject vehicle (1999-2000 Model Year Protegé with a 1.6L
engine) within the following VIN range and production dates: JM1BJ22** *0 100001– JM1BJ22** *0 300995 and built from July 1, 1998 – August 1, 2000.
2.
You have paid for repair to the Mass Airflow Sensor due to a defect in material
or workmanship.
3.
The
repair mileage was 70,000 miles or less.
4.
The
repair was performed before March 2002.
5.
You have
an original or legible copy of the paid repair order or invoice showing:
·
Description
of the concern reported
·
Replacement
of the Mass Airflow Sensor on the subject vehicle
·
Itemized
parts and labor charges
·
Vehicle
model and year, and vehicle identification number (VIN)
·
Repair
date
·
Repair
mileage
·
Name,
address and telephone number of the authorized Mazda Dealer or a licensed
repair shop where such repairs were performed
·
Your name and address at the time of repair
6.
Mail this
reimbursement application form in the enclosed envelope before March 2003 to:
Mazda North American
Operations
Lake Forest,
CA 92609-8549
II. Procedure for
Reimbursement Request
If you wish to apply for reimbursement under
this plan, please:
1.
Complete
the reimbursement application form clearly.
2.
Mail this
application with a legible copy of the paid repair order or invoice.
3.
Retain copies of the paid repair order or invoice and this application form for
your records.
If you wish to
correspond with Mazda regarding this reimbursement plan, please write to the
above address and refer to your Vehicle Identification Number (VIN). Any reimbursement application form that is
incomplete, illegible or sent without the legible copy of the paid repair order
(invoice) will be returned for completion. If Mazda has any questions concerning
your application for reimbursement, you may be contacted.
(SEE REVERSE SIDE FOR REIMBURSEMENT APPLICATION FORM)
REIMBURSEMENT APPLICATION FORM
1999-2000 Protegé with 1.6L Engine
(Non-California Emission Control
Warranty Only)
Mass Airflow Sensor
Extended Warranty Program – SSP56
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INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW: |
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Please: |
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Read
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the General Release at the bottom |
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I am submitting to Mazda Corporation (“Mazda”) a claim for
reimbursement for all repair(s) performed to date in connection with the Mass
Airflow Sensor due to a defect in material or workmanship on my Mazda vehicle,
as identified by the following Vehicle Identification Number:
VIN:
________________________________________________________
In exchange for
Mazda’s payment of that claim, I hereby release Mazda, its agents, and its
related entities from all claims for such repair costs. This General Release shall benefit Mazda and
its authorized agent Mazda North American Operations, its regions/distributors
(foreign and domestic), its authorized dealerships, and all their respective
directors, officers, agents, employees, divisions, subsidiaries, and affiliated
companies. This General Release shall
bind my heirs, successors, and assigns.
Dated: ______________ Signed:
__________________________________
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)