Internet America 07/14/2007- Current
Position: Tier 2 Technician
Job Responsibilities: Answering calls transferred to me from level 1
technicians, performing advanced troubleshooting and problem solving, helping with network projects, assisting other technicians with lower skill sets, reconfiguring customer equipment and network equipment as needed, communicating with network technicians and field operations, assisting with training of new hires, assisting with the provisioning of customers, auditing open tickets for mistakes in troubleshooting, and completing our customer advocacy program.
Position: Lead Cashier
Job Responsibilities: Running basic register functions, customer service, maintaining a cash drawer with up to one-thousand dollars and a safe with up to three-thousand dollars, cleaning, Delegating instructions to other employees, and auditing other cash tills for accuracy, ordering merchandise, and various other tasks put forth for me to complete.
Radiant Convenience Stores 05/08/2004-05/09/2005
Position: Night Manager
Job Responsibilities: Ordering of merchandise, daily paperwork, talking with vendors, ensuring customer satisfaction, auditing of cash tills, cleaning, stocking merchandise, making deposits at local bank, scheduling employee hours, running reports on gasoline management systems, and reviewing applicants for hire.